Disney Institute brought its renowned professional development course, Disney’s Foundations of Business Excellence, to the Elevate Together community in March 2022. The workshop helped attendees begin to understand the power of leadership values, discover how customer loyalty can be established, and gained insight into how organizational culture is strengthened.

Participants gained an awareness of the systems and processes that can make exceptional customer service achievable and learned how to integrate personal creativity and organizational processes to support continuous improvement within their organization. This Disney Institute training uses business insights and time-tested examples from Disney parks and resorts to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide.

As part of Office Depot’s partnership with the Disney Institute, Elevate Together grant recipients and community partners were invited to participate in a free two-hour Foundations of Business Excellence course. Office Depot’s Executive Vice President and Chief Retail Officer, Kevin Moffitt, opened the program by welcoming attendees that included a mix of small businesses owners, staff at local Hispanic Chambers and Urban League affiliates, and Elevate Together mentors.

“What an awesome experience! Attending the Disney workshop was stimulating to my thoughts as to how I can integrate the “Disney magic” into my service delivery,” Felicie Bright, owner of Bright Moments. “It’s truly a blessing to be a part of the Elevate Together program and I look forward to growing and building my business.”